Title: Dev Ops Support Team Lead

Location: Mowbray, Cape Town

KEY RESPONSIBILITIES:

Team Delivery

• Successful project delivery
• Ensure team tasks are completed on time
• Ensure high UAT success rate
• Ensure tasks are logged into Task management tool
• Task estimations within acceptable timeframes
• Review teams code and scripts

Reduce Manual Processes

• Create scripts to automate processes
• Ensure systems provide insights and telemetry

Design and implement: QA, UAT and Prod Environments 

• QA, UAT and Prod environments up and running and available to key stakeholders
• Provision QA and UAT environments within agreed timeframes

Establish Growth Plan for Team Members

• Monitor staff growth
• Ensure team health
• Facilitate team upskilling
• Ensure team is up to date with new technologies

Customer Relations

• Understanding project requirements and KPI
• Manage internal and external stakeholder expectations
• Co-ordination and communication within the team and customers

Documentation

• Document and define SOPs
• Reporting on incidents and escalations

Incident Management and Root Cause Analysis

• Establish root cause
• Define and Implement preventative measures

CORE SKILLS/COMPETENCIES:

• Strong communicator, fluent in English
• Flexible, open-minded, team worker, with a friendly and pleasant personality
• Self-driven, able to work under pressure (deadlines)
• Strong interpersonal and communication skills
• Ability to manage, prioritize and solve problems quickly and completely
• Good Analytical and troubleshooting experience
• Experience with large enterprise support
• Willing to work occasionally in nonstandard working hours (on call and planned work)
• Provide real time support to maintain the necessary functionality and respond to issues as they arise

Mandatory technical skills required to do the job:

• Experience with Application Containerization i.e., Docker
• Process Automation/Continuous integration
• Experience with source control tools and technologies
• Experience with building and managing secure environments
• Knowledge of scripting languages
• Experience with Windows and Linux operation systems
• Experience with setting up and maintaining retail hardware (printers, cash drawers, etc.)

MINIMUM REQUIREMENTS:

• Matric
• IT qualification would be advantageous
• DevOps certification would be advantageous
• 5 years’ experience in a DevOps environment
• 3 years’ experience in a Managerial position/Leading a team
• Experience within a retail environment
• Exposure to large, distributed enterprise systems, deployment, and management

RECRUITMENT PROCESS:

• Competency based interview to assess above requirements
• Applicable assessment
• Background checks
• If you meet the above requirements and have the experience required, please apply using the subject: APPLICATION FOR NAME THE POSITION to [email protected].