Call us: +27 21 680 0900
[email protected]
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Dev Ops Support Team Lead

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Title: Dev Ops Support Team Lead

Location: Mowbray, Cape Town

 

KEY RESPONSIBILITIES:

Team Delivery

  • Successful project delivery
  • Ensure team tasks are completed on time
  • Ensure high UAT success rate
  • Ensure tasks are logged into Task management tool
  • Task estimations within acceptable timeframes
  • Review teams code and scripts

Reduce Manual Processes

  • Create scripts to automate processes
  • Ensure systems provide insights and telemetry

Design and implement: QA, UAT and Prod Environments 

  • QA, UAT and Prod environments up and running and available to key stakeholders
  • Provision QA and UAT environments within agreed timeframes

Establish Growth Plan for Team Members

  • Monitor staff growth
  • Ensure team health
  • Facilitate team upskilling
  • Ensure team is up to date with new technologies

Customer Relations

  • Understanding project requirements and KPI
  • Manage internal and external stakeholder expectations
  • Co-ordination and communication within the team and customers

Documentation

  • Document and define SOPs
  • Reporting on incidents and escalations

Incident Management and Root Cause Analysis

  • Establish root cause
  • Define and Implement preventative measures

CORE SKILLS/COMPETENCIES:
  • Strong communicator, fluent in English
  • Flexible, open-minded, team worker, with a friendly and pleasant personality
  • Self-driven, able to work under pressure (deadlines)
  • Strong interpersonal and communication skills
  • Ability to manage, prioritize and solve problems quickly and completely
  • Good Analytical and troubleshooting experience
  • Experience with large enterprise support
  • Willing to work occasionally in nonstandard working hours (on call and planned work)
  • Provide real time support to maintain the necessary functionality and respond to issues as they arise
Mandatory technical skills required to do the job:
  • Experience with Application Containerization i.e., Docker
  • Process Automation/Continuous integration
  • Experience with source control tools and technologies
  • Experience with building and managing secure environments
  • Knowledge of scripting languages
  • Experience with Windows and Linux operation systems
  • Experience with setting up and maintaining retail hardware (printers, cash drawers, etc.)
MINIMUM REQUIREMENTS:
  • Matric
  • IT qualification would be advantageous
  • DevOps certification would be advantageous
  • 5 years’ experience in a DevOps environment
  • 3 years’ experience in a Managerial position/Leading a team
  • Experience within a retail environment
  • Exposure to large, distributed enterprise systems, deployment, and management
RECRUITMENT PROCESS:
  • Competency based interview to assess above requirements
  • Applicable assessment
  • Background checks
  • If you meet the above requirements and have the experience required, please apply using the subject: APPLICATION FOR NAME THE POSITION to [email protected].
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IT IS OUR EXPERIENCED AND DEDICATED TEAM THAT ALLOWS US TO PROVIDE OUR CLIENTS WITH THE HIGHEST QUALITY SOFTWARE SOLUTIONS

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CAREERS

About redPanda Software

At redPanda Software we have a decade of experience in developing customised software for the retail and financial industries.

Working with clients in South Africa, Africa and the UK, we have built our reputation for producing the highest quality solutions across the following specialised business processes.

AWARDS

Contact Us

South Africa

Phone: +27 21 680 0900

Email: [email protected]

United Kingdom

Phone: +44 790 268 3917

Email: [email protected]

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© 2021 redPanda Software. All Rights Reserved. | Designed and Managed by Shall B Studio
  • Services
    • Customised Software Development
    • Managed Services
  • Retail Solutions
    • POS Instore Solutions
    • E-Commerce
    • Insurance Solutions
    • Omni Channel Experience
    • Partner in Digital Transformation
    • Merchandise
    • Credit Solutions
  • About
    • Who We Are
    • Why redPanda Software
    • Core Competencies
    • Our People
    • Way to Grow
    • Awards
    • Our Tech Journey
    • Testimonials
    • Our Clients
  • Insights
    • redPanda News
    • Industry News
    • Videos
  • Contact
  • Careers
    • Career Opportunities
    • Training and Development
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