Vacancy: Operations General Manager

Location: Mowbray, Cape Town

Job Description

redPanda Software is a Retail Software Solutions company, with clients locally and internationally. Our offerings include various products and bespoke cloud, mobile and enterprise solutions, and managed services. Our strength is our rich retail background and experience, our technical abilities and our core values, Pride, Harmony and Accountability. We are looking for an established Operations General Manager, to join our highly skilled team, to help us continue our growth journey. The ideal candidate will have a strong background in both retail and software development and have a proven track record in senior management positions. You will need strong communications, organizational and leadership skills. You will form part of the executive team and assist in driving our strategies, as well as working closely with senior and middle management to achieve our daily operational objectives.

Key Responsibilities

Key Roles and Responsibilities:

Strategy

• Set strategic goals for operational efficiency and increased productivity
• Establishing policies that promote company culture and vision
• Set and achieve annual and quarterly OKR’s

Manage daily operations

• Manage the senior management team
• Set, implement, and improve procedures and processes
• Design and implement operational processes
• Oversee team delivery
• Ensure team productivity and quality goals are met
• Set operational and team structures
• Maximize efficiency, productivity and quality through processes and interdepartmental collaboration
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks

People Management

• Recruitment (Top Grading)
• Succession planning (Top Grading)
• Career planning (Top Grading)
• Staff Wellbeing
• Performance Management
• Resource forecasting and planning

Financial Management

• Set operational budgets
• Manage costs and overheads within budgets
• Financial and budgetary planning

Compliance 

• Ensure health and safety requirements are met
• Ensure the organisations processes remain legally complaint
• Uphold the organisations policies and standards, ensuring legislative regulations are followed

Customer Delivery

• Manage and maintain client satisfaction
• Respond to and manage client escalations
• Ensure proper client feedback, reporting and visibility exist
•  Establish, implement, and maintain client SLA’s
• Establish, implement, and maintain client ways of work
•  Support new business opportunities through existing and new team structures

CORE SKILLS/COMPETENCIES

• Planning, coordination, and organisational skills
• Excellent communicator
• Working knowledge of various SDLC’s
• Financial management
• Exceptional leadership and team management skills
• Strong stakeholder management skills
• Building strong customer relationships
• Making good and timely decisions that keep the organization moving forward. Drives Engagement- Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

MINIMUM REQUIREMENTS

• Year’s retail related experience
• 5-10 Years IT and software development experience
• 5-10 Years managerial experience
• Experience as an Operations General Manager or a similar senior role

RECRUITMENT PROCESS

• Competency based interview to assess above requirements
• Applicable assessment
• Background checks
• If you are interested to apply, please email your updated CV to [email protected]. Please add the name of the vacancy to the subject line of your email